Subscription Cancellation Policy

You may cancel your plan at any time. To cancel, contact us using the details in the Contact section below with your full name and the email address used for your order.

Cancellations are processed within 1 business day of receipt and take effect at the end of your current monthly billing period. You will not be charged for further months after cancelling.

If you cancel before a licensed provider has reviewed your intake, you are eligible for a full refund of any amount paid.

If a licensed provider reviews your intake and determines that the requested treatment is not appropriate for you, you will not be charged for the treatment. Any provider consultation fee shown at checkout is non-refundable once a provider has reviewed your case, because the provider's time and clinical judgment have been applied.

If you cancel after a provider has issued a prescription but before your treatment has shipped, we will refund the treatment cost, less any non-refundable consultation fee. We cannot guarantee cancellation once an order has been transmitted to the pharmacy, so please contact us as soon as possible.

Compounded medications are prepared by Rx Ave Health specifically for individual patients. Because of this, they cannot be returned, resold, or reused once shipped, in accordance with federal pharmacy regulations and state pharmacy board requirements.

All sales of dispensed medications are final. No refunds are issued for medications after they have shipped, except in the case of a pharmacy error or a damaged or incorrect delivery (see below).

If you believe you were charged in error, contact us using the details in the Contact section below within 30 days of the charge. We will review your account and, if an error occurred, issue a correction or refund within 5–7 business days.

We ask that you contact us directly before initiating a chargeback.

• Damaged or incorrect orders: contact us within 7 days of delivery with photos of the packaging and product. We will coordinate a replacement at no cost.
• Lost in transit: if tracking confirms your order was lost and not delivered, contact us within 14 days of the expected delivery date. We will reship your order at no additional charge.

Revivex is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.

Approved refunds are processed within 5–10 business days and credited to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.